1.4 Add Alert for Pay Plan Denial

Reference: Manage Pay Plan Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: If configured, CC&B can display a Control Central Alert for number of Pay Plan denials for a Customer within a given time period. Alert Types can also be configured and manually added to an Account.

Entities to Configure

•	Customer Contact

•	Customer Contact Type

•	Installation Options - Control Central Alerts (Installation Options - Control Central Alert Algorithms)

•	Alert Type

Available Algorithms

•	CI-PPDENIAL (CC BY TYPCL) - This control central alert algorithm counts the number of Customer Contacts for a given Contact Type and Contact Class, whose create date is within the last X days (X being the Number of Days Cutoff) and displays an appropriate alert on control central.